Keru – Not another logistics app

Need a truck?

Keru gets you one in minutes

Keru connects you with reliable truck drivers, making it quick, simple, and easy to move almost anything, anywhere.

How it works...

Choose pickup/ dropoff, enter package details

Monitor your driver from pickup to delivery

Confirm drop-off, rate the driver, and pay securely

Pick a convenient time slot for pickup and drop-off, even days in advance

Add protection for your items during transit, with instant claims processing

Download the user’s app now to get started.

Other ways to use Keru…

Help and support

How do I create a Keru account?

Creating your Keru account takes less than 2 minutes. Simply download the app from Google Play Store or Apple App Store, enter your details, verify your phone number, and you’re ready to start shipping.

Is Keru free to use?

Yes, downloading and creating a Keru account is completely free. You only pay for the logistics services you use. There are no hidden subscription fees, monthly charges, or setup costs. Our transparent pricing means you see exactly what you’ll pay before booking any shipment.

What types of businesses can use Keru?

Keru serves businesses of all sizes across Nigeria—from small retailers and ecommerce stores to large corporations and manufacturers. Whether you ship once a month or multiple times daily, our platform scales to meet your logistics needs.

How does Keru's pricing work?

Our intelligent pricing engine considers multiple factors: distance, cargo type, vehicle requirements, delivery urgency, and current market rates. You receive instant, transparent quotes with no hidden fees. What you see is what you pay!

What if I need to cancel or reschedule my shipment?

We understand plans change. You can cancel or reschedule shipments directly through the app. Cancellation policies vary based on timing: free cancellation up to 2 hours before pickup, minimal fees for later cancellations. Full details are provided before you confirm any booking.

How do I track my shipment?

Real-time GPS tracking is included with every shipment. Simply open your Keru app to see your cargo’s live location, estimated arrival time, and delivery status. You’ll also receive automatic notifications at key milestones throughout the journey.

Can I communicate with my driver?

Yes! Our secure in-app messaging system allows direct communication with your assigned driver. Share special instructions, coordinate pickup/delivery details, or get real-time updates while maintaining professional privacy.

What if my driver is running late?

Delays happen, but we keep you informed. If your driver encounters unexpected delays, you’ll receive automatic notifications with updated arrival times. Our customer support team also monitors all shipments and can help if needed.

Is my cargo automatically insured?

No, but you can easily add full insurance coverage during booking—it’s just a few taps away. Our insurance partners provide quick claim processing and fair settlements.

How are drivers vetted?

All Keru drivers undergo rigorous identity checks, vehicle inspections, and performance evaluations. We verify licenses and insurance. Our community rating system ensures continuous quality improvement, and we maintain strict performance standards.

What happens if my cargo is damaged?

If damage occurs, immediately report it through the app with photos and descriptions. Our claims team responds within 24 hours, and we work quickly to resolve issues fairly. With insurance coverage, you’re protected against loss or damage.

What payment methods do you accept?

We accept all major payment methods: debit/credit cards and your internal Keru wallet. Payment is processed securely after successful delivery, giving you peace of mind throughout the shipping process.

Can I get receipts for my shipments?

Yes! Every shipment generates a detailed receipt available instantly in your app and sent to your registered email. These receipts include all necessary information for accounting and tax purposes.

Which devices support the Keru app?

Keru works on Android devices and iOS devices. The app is optimised for smartphones and tablets, with full functionality across all supported platforms.

What if I'm having technical issues?

Our technical support team is available through in-app chat, email, or phone. Most issues are resolved within minutes. We also have a comprehensive help centre with step-by-step guides for common questions.

Can I use Keru on multiple devices?

Absolutely! Your Keru account syncs across all your devices. Start a booking on your phone and complete it on your tablet—everything stays perfectly synchronized.